A Professional REALbasic FTP Protocol Solution Since 2002!
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Learn aboutIncluded FTP Suite Support andProfessional Support Plans.

Included Support
Bug Report Form - Enter all bug reports and feature suggestions using the Support Question Form by clicking GO. Typical response time is within five US business days.
Only inquires sent using this form will be answered.
RFC 959 File Transfer Protocol Spec - This a great reference to have if you are designing FTP into your system.
FTP/SSL Spec - This reference describes how to use FTP over SSL.
Frequently Asked Questions - Take a look here first, especially if you are new to FTP Suite.
FTP Suite Announcement List - Subscribe to the FTP Suite list for all the latest announcements on new versions, bug fixes, etc. We will not give your email address out to any other company. You can subscribe or unsubscribe by clicking on GO.
REALbasic NUG - Apogee Development actively participates in the REALbasic NUG and will often address FTP Suite issues in that forum.

Professional Support Plans

Support Incidents

  • Apogee Development will assist a customer with a single FTP Suite-related issue.
  • Apogee Development will review customer code, and test with customer servers, if required.
  • Three (3) US business day response time guaranteed.
  • $39.99 per incident - No contract required.

Support Plan - For Professional Licensees Only

  • This package includes up to six (6) Support Incidents in one year.
  • Three (3) US business day response time guaranteed.
  • For each support incident, Apogee Development will review customer code, and test with customer servers, if required.
  • $149.99 per year - Agreement required.View

Upgraded Support Plan - For Professional Licensees Only

  • This package includes up to twelve (12) Support Incidents in one year.
  • 24 hour response during US business hours guaranteed.
  • For each support incident, Apogee Development will review customer code, and test with customer servers, if required.
  • $299.99 per year - Agreement required.View